Privacy Policy

Last updated: September 2026

Overview

This privacy policy explains how we collect, use, and protect personal information provided through this website and during our service delivery. We process data in accordance with UK data protection legislation including the General Data Protection Regulation and Data Protection Act 2018.

Information We Collect

We collect information you provide directly when submitting enquiries or engaging our services:

• Name and contact details (email address)
• Service preferences and property requirements
• Additional information you choose to provide in correspondence
• Communication records related to service delivery

How We Use Your Information

Personal information is used exclusively for the following purposes:

• Responding to enquiries and assessing service suitability
• Delivering advisory services as contracted
• Maintaining records of client interactions and service history
• Fulfilling legal and regulatory obligations

Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity: to provide services you have requested
• Legitimate interests: to operate our business effectively and maintain service quality
• Legal compliance: to meet regulatory and statutory requirements

Data Sharing

We do not sell or rent personal information to third parties. Data may be shared only in the following circumstances:

• With property owners or managers when facilitating accommodation searches, with your explicit consent
• With professional service providers (legal advisors, accountants) bound by confidentiality obligations
• When required by law or to protect legal rights

Data Retention

We retain personal information for as long as necessary to fulfill service obligations and comply with legal requirements. Client records are typically maintained for seven years following service completion, in accordance with standard professional practice.

Your Rights

Under data protection legislation, you have the following rights:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your data in certain circumstances
• Restriction of processing or objection to processing
• Data portability where applicable
• Withdrawal of consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Security Measures

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no electronic transmission or storage system is completely secure.

Cookies and Tracking

Our website uses minimal cookies as described in our separate Cookies Policy. We do not use third-party tracking or analytics services.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated to active clients directly.

Contact Information

For questions regarding this privacy policy or our data practices, contact [email protected].

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